Q. Where do I find the serial number on a heater?
A. The serial number can be found on the top of all SKOPE bathroom heaters. However, on the models 989e, 990,981e and 723e the serial number is found on the bottom. For all SKOPE towel rails the serial number can be found on the bottom rung. Elite and Tactic comfort heaters have a panel on the right hand side, below the controller, where the serial number can be found. While Consort range heaters have their serial number printed on the back.
Q. What is the warranty process?
A. There are Freephone numbers that both our Australian and New Zealand customers can ring to make a warranty claim.
AUSTRALIA: 1800 121 535
NEW ZEALAND: 0800 477 638
Q. What are your warranty options?
A. All SKOPE bathroom fan and wall mounted fan heaters have a superior 2 year in-home warranty. All SKOPE heated ladder towel rails and panel heaters have a superior 10 year in-home warranty which is valid from the 1st May 2010. All Serene Products have a 2 year over the counter warranty.
Q. Can you get replacement parts for your heaters?
A. Yes. Replacement parts are available through Stokes Ltd. To get in touch with Stokes Ltd, phone the following numbers:
New Zealand Customers: 0508 388 766
For any out of warranty service you can use any licensed appliance repairer. Call SKOPE for a recommendation AU Freephone: 1800 121 535 or NZ Freephone 0800 947 5673