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Transport damage is incredibly frustrating for all involved and the difficulty is that it can happen at any point along the supply chain. To ensure that our clients are not penalised, SKOPE has best practice guidelines which are followed every time inwards goods are received. For starters, at SKOPE we don't use everyday carriers to move our fridges and freezers within Australia; we only use private carriers who are experienced in handling fragile freight.
However, Australia has no legislation that details the responsibilities (and more importantly, the liabilities!) of private road carriers. To counter this, SKOPE has negotiated an insurance package with its carriers to cover any damages to our stock whilst they are being transported within Australia. There is a condition, though. For the insurance to be applicable, all claims must be received within 48 hours of product delivery and the product must not have been moved elsewhere by another carrier.
Here are SKOPE’S best practice guidelines for receiving freight:
If you have any queries on how freight is handled by SKOPE and/or its carriers contact our Customer Service Team.
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